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Privacy Policy

This Policy

Welcome to InfraZen. We’re committed to protecting your personal information and being transparent about how we collect, use and share it. This policy explains how InfraZen Ltd (registered address: The Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne NE1 1JF, United Kingdom) (“we”, “us”, “our”) handles your data when you visit our website, use our services, or contact us.

What personal information we collect

We collect the following kinds of personal data:

  • Your name, postal address, email address and phone number (for example when you fill in a contact form, sign up for our newsletter or book a service).

  • Information gathered through analytics when you visit our website (for example, your IP address, browser type, device, pages visited) via tools like Google Analytics, Facebook Pixel, Google Tags.

  • Newsletter sign-up and booking form information.

  • Any other information you choose to give us when contacting us or requesting our services.

How we collect your information

We may collect your personal information in these ways:

  • When you complete a contact form on our site.

  • When you sign up for our newsletter or book a service via our website.

  • When you interact with our website (including via cookies, analytics and tracking tools).

  • Through integrations with our marketing or service-booking tools.

Why we collect your information and what we use it for

We use your personal information to:

  • Respond to enquiries you send us via contact forms or other methods.

  • Facilitate the booking and delivery of our services.

  • Send you marketing information (where you have opted in).

  • Analyse how our website is used so we can improve it and our services.

  • Ensure compliance with legal and regulatory obligations.

Who we share your information with

We may share your personal information with:

  • Analytics providers (for example Google Analytics) for website usage tracking.

  • Marketing tools and service-booking tools (to send newsletters, manage bookings).

  • Payment processors (if you pay us via our website or through a booking).

  • Other third-parties only when required to deliver the service you requested, or as required by law.

We do not sell your personal information to third parties.

How long we keep your information

We keep your personal data for up to 12 months unless a longer retention period is required by law or we agree with you otherwise. After the retention period your data will be securely deleted or anonymised.

How we protect your information

We use industry-standard security measures. Your data is encrypted on secure servers, and everywhere data is transmitted, we use SSL (Secure Sockets Layer). We restrict access to personal data to those who need it to perform their role.

Cookies, tracking tools and similar technologies

We use cookies and tracking tools on our website to understand how you use it and to improve your experience. For example:

  • Google Analytics

  • Facebook Pixel

  • Google Tags

These tools may collect data about your interaction with our site (for example, pages visited, time on page, device type). We also advise you that you may use your browser settings to refuse or limit cookies. Additional detailed cookie information may be provided via a cookie banner or policy on our site.

International use / where we operate

We are based in the UK (North East of England) and we serve clients in the UK, the EU (Europe), Sierra Leone and South Africa. Because of that, you may be transferring data to or receiving services involving jurisdictions outside the UK. Where we do so, we ensure that appropriate safeguards are in place to protect your personal data.

Your rights

You have the following rights in relation to your personal data:

  • Request a copy of the data we hold about you.

  • Ask us to correct or update any data we hold about you.

  • Request that we delete your data (erasure).

  • Withdraw your consent to our use of your data for marketing or other purposes.

If you wish to exercise any of these rights, you can email us or contact us via our website. We will respond within the timeframes required by applicable law.

Children’s data

We do not knowingly collect personal data from children under 18 years of age. Our services are designed for adult users and card-holders must be at least 18. If we become aware that we’ve collected data from a child without verifiable parental consent, we will take steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we do, we will post the new version on our website and notify you as appropriate.

Contact us

If you have any questions, concerns or want to exercise any of your rights regarding your personal data, please contact:

InfraZen Ltd
The Collingwood Buildings
38 Collingwood Street
Newcastle Upon Tyne NE1 1JF
United Kingdom

Email: warren@infrazen.ltd
Telephone: +44 191 535 9604

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